Frequently asked questions about your new pet's health

When do I need to take my new pet to the veterinarian?
Establishing a relationship with a veterinarian is vital for the long-term health and well-being of your animal. Some veterinary clinics offer reduced rates or complimentary exams for new adoptions. Refer to the list of veterinary clinics here, or call your veterinarian to inquire about this service. With a valid e-mail address, you will receive a 30-day gift pet insurance policy that you may use with any veterinary clinic. It will reimburse you for the cost of many illnesses that are associated with sheltered animals, along with some accidents and injuries. This insurance policy may be used with any veterinary clinic; you do not need to visit our clinic unless you wish to do so.

How can I get health insurance for my pet?
One of the great benefits of adopting from us is that you will receive a 30-day gift policy from ShelterCare Pet Insurance. Your pet's coverage begins at 12:01 a.m. MST two days after you activate. After the gift of ShelterCare Pet Insurance expires, you can sign up for ongoing coverage.

Shelter Care Coverage for cats and dogs covers the following:

  • Ear/Eye Infections
  • Intestinal Parasites
  • Mange/Mite Infections (skin/ears)
  • Defined Poison Ingestion
  • Fractures
  • Foreign Body Ingestion Removal
  • Upper Respiratory Tract Infection
  • Kennel Cough/Infection Tracheobronchitis (Lower Respiratory Tract Infection)
  • Motor Vehicle Accident
  • Urinary Tract Infection (Including FLUTD)
  • Canine Parvovirus Feline Panleukopenia Infection (Feline Distemper)
  • Heartworm Disease
  • Ringworm
  • Wounds/Lacerations

The gift policy covers a maximum of $750 with a $75 one-time deductible. For complete details on your gift policy, including limitations and exclusions, check coverage information included with your enrollment.

What should I do if my adopted animal becomes ill?
We encourage you to contact our veterinary clinic at 303-442-4030, ext. 680., if your adopted animal becomes ill. If you choose to use a different veterinary clinic, the Humane Society of Boulder Valley cannot reimburse you for your veterinary bills or prescribe medications if the animal has not been examined by an HSBV veterinarian. Your adoption fee will be refunded to you if you choose to return the animal to the shelter within two weeks from the date of adoption due to a previously undiagnosed medical condition documented by a licensed veterinarian.

How will I know if my newly adopted pet is sick?
It is our intention to send home healthy animals. However, your animal may show signs of illness shortly after adoption or may be an incubation phase of a disease and, therefore may not show signs of illness until two to ten days after going home. Infectious diseases seen in shelter animals range from common treatable conditions such as kennel cough in dogs and upper respiratory infections in cats, to less common but potentially life-threatening diseases such as distemper, canine parvovirus, canine influenza and feline leukemia virus. Watch for sneezing, coughing, lethargy, lack of appetite or diarrhea. Some diseases are considered to be potentially transmissible to humans, such as giardia, salmonella or ringworm. Reimbursement for any condition that may be transmissible from animals to humans will not be provided. Call our Veterinary Clinic if your pet shows symptoms or if you have concerns about your animal's health.

Are my pets at home at risk for getting sick?
It is a good idea that all pets at home be up-to-date on vaccinations two weeks prior to bringing home a new animal. We recommend that resident cats be up-to-date on Rabies and FVRCP, and resident dogs be up-to-date on Rabies, DHPP and Bordetella. The Humane Society of Boulder Valley does not provide free treatment for other animals in your home should they become ill. Our full service veterinary clinic will be happy to provide quality care for all pets in your home. However, we cannot be responsible if your adopted pet transmits a disease to your pets at home.

What if I need to return my pet?
While there is a person for every animal, we know that not every animal is for every person. If you adopt an animal from HSBV and discover that you are not compatible due to behavior concerns or medical issues, you may return your pet at any time and your adoption fee will be refunded.

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